Open your account
Log in to the app using your registered email. Check that it is the same address you used when signing up.
Tell us what happened
If you cannot access your results or encounter a technical issue, contact support. Include your account email, the page or feature involved, and a short description of the problem.
Do not include passwords, verification codes or full payment card details.
Questions about a recommendation?
Recommendations are personal style guidance. Discuss suitability, hair condition and chemical treatments with a qualified stylist before making a change.
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