Operated by Momiji Group Inc.
2604 Whittier Place, Wilmington, DE, 19808, United States
support@hair-stylist.app
7. REFUND POLICY
7.1 Trial Period Refunds ($1.00)
- Eligible for full refund within 30 days of purchase if:
- First-time trial user
- No previous trial refunds on any account
- No terms of service violations
- Request submitted through official channels
7.2 Regular Subscription Refunds
- Not eligible for refunds except in these specific cases:
- Service Unavailability: Documented downtime exceeding 24 consecutive hours. Not caused by scheduled maintenance or force majeure events.
- Technical Issues: Platform bugs preventing core feature access. Must be reported within 30 days of the charge and verified by our technical team.
- Billing Errors: Duplicate charges, incorrect amount charged, unauthorized transactions.
- Legal Requirements: As required by applicable laws in your jurisdiction.
7.3 Non-Refundable Cases
- Partial/unused subscription time after cancellation
- Plan downgrades
- Feature unavailability during maintenance
- Change of mind or no longer needing service
- Failure to cancel before renewal
7.4 Refund Process
- Submit a request through: Email: support@hair-stylist.app
- Include: Account email, transaction details, reason for refund, supporting documentation
- Processing time: 3 business days
7.5 Currency Processing
7.5.1 Supported Currencies
- We process payments in local currency for:
- United States (USD)
- European Union (EUR)
- United Kingdom (GBP)
- Canada (CAD)
- Australia (AUD)
- For all other regions, charges will be processed in USD.
7.5.2 Currency Conversion
- Exchange rates are determined by your bank or card issuer.
- Any currency conversion fees charged by your bank are not refundable.
- You may see currency conversion charges on your statement from your bank.
- These conversion charges are separate from our service charges and are not controlled by Hair Stylist App.