Help / Subscriptions

Understanding a charge

Find your subscription details and get help with an unfamiliar payment.

Check your subscription details

The $1.00 trial lasts 7 days. Unless cancelled before renewal, it converts to the rate you selected at checkout. Check your welcome email for your plan and upcoming charges.

The trial payment may appear as two $0.50 transactions. See Subscription Terms for the complete billing conditions.

Don’t recognize a charge?

contact support with your account email, the charge date and amount. Explain whether you believe it is a duplicate, an incorrect amount or an unauthorized payment so support can investigate.

Do not send full card numbers, passwords or verification codes. Read the Refund Policy for eligibility and processing details.

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